Challenge

The café required continuous operation of its IT, security, and safety infrastructure. The main challenge was avoiding downtime during peak hours while ensuring all installations—including CCTV, digital menu boards, and fire alarms fully complied with safety regulations.

Solution

• Signed an annual maintenance contract (AMC) covering CCTV, IT infrastructure, and the fire alarm assets.
• Conducted preventive maintenance visits for cleaning, testing, and calibration of all components.
• Implemented quick response on site support for urgent issues, ensuring minimal downtime during business hours.
• Ensured the fire alarm system  was always updated and fully functional.
• Delivered regular safety and performance reports to management.

Results

1. Stable IT and security systems with minimal downtime.
2. Enhanced customer safety and compliance through a reliable fire alarm network.
3. Higher staff productivity with a fully maintained IT environment
4. Strong partnership with café management through proactive support and reporting.
5. Reliable IT infrastructure that supports future expansion.

Equipment Highlights

CCTV System

• IP cameras, NVRs, and monitoring display for comprehensive surveillance.

Fire Alarm System

• Control panel, smoke detectors, alarm sounders, and sensors for advanced safety measures.

Spare Parts & Accessories

• Quick replacement components to ensure an uninterrupted workflow.