Challenge

The hotel required a reliable maintenance partner to ensure continuous operation of its IT and security ecosystem, including CCTV, servers, network infrastructure, and digital signage. The key challenge was minimizing downtime and ensuring a seamless guest experience.

Solution

• Signed an annual maintenance contract (AMC) covering all IT, CCTV, and networking assets.
• Provided regular preventive maintenance visits to check equipment, update software, and test operational performance.
• Established a fast response protocol for emergency calls, with on site support within a few hours.
• Supplied spare parts and replacements when necessary to avoid long disruptions.
• Delivered monthly performance reports to hotel management with recommendations for optimization.

Results

1. Reduced operational downtime and improved overall reliability.
2. Enhanced guest safety and satisfaction through stable surveillance and IT services.
3. Cost savings for the hotel by preventing major breakdowns with proactive maintenance.
4. Strong partnership with hotel management through continuous reporting and support.

Equipment Highlights

CCTV System

• IP cameras, NVRs, and monitoring screens for full surveillance coverage.

Server Infrastructure

• Application servers and storage units for reliable data management.

Network Infrastructure

• Switches, routers, firewalls, and structured cabling for seamless connectivity.

Spare Parts Inventory

• Cables, power supplies, and replacement units for quick maintenance and support.